GOJI HOSPITALITY
A concierge in every
guest's pocket.
guest's pocket.
Hospitality, redefined.
Today
Guests wait.
Staff repeat themselves.
Staff repeat themselves.
15 minon hold for two towels
80+identical questions a day at the desk
Is breakfast until 11?Can we move dinner to 8:30?A taxi to the airport, Friday 6amIs the pool heated?Late checkout tomorrow?Two extra towels please
Reception, 9:14 AM
9:41●●● ▮
Z
Riad Dar Zellij · Concierge
Always here for you
Room 214 · attached
On peut dîner sur la terrasse ce soir ?
Bien sûr. La terrasse ouvre à 19h30. Voici le dîner de ce soir :
Hotel photo
Rooftop · Ce soir
Dîner sur la terrasse
Réserver une table
19:3020:3021:00
20:30, pour deux
✓ Confirmé · Terrasse · 20:30 · 2 pers.Votre table est réservée. Bonne soirée 🌿
The guest
One conversation.
It answers, shows, and books.
It answers, shows, and books.
1Scan the QR in the room. No app, no login. The conversation already knows the room.
2Ask in any language. It answers from the hotel's own content, in the guest's words.
3See it, then book it. Real photos, real prices, two taps. Like messaging a friend who works at the hotel.
Delivered in the hotel's own colours, on WhatsApp or the web. Guests never see a third-party brand.
The visual layer
Show, then say.
A suite, tonight's menu, a morning in the medina. Rendered in the chat, in the guest's language.
Hotel photo
Suite
Suite Jardin
Composed for you
Dinner · Terrace
Tonight's menu
Composed for you
Itinerary · Tomorrow
A morning in the medina
9:00Bab Boujloud, with the hotel's guide
10:15Chouara tanneries, rooftop view
11:30Mint tea at a partner café
12:30Back for lunch by the pool
Hotel photo The hotel's real pictures, picked by tag. Never edited.
Composed for you Built live from the hotel's data. Real names, real prices. Never invented.
The AI brain
It knows who is in the room.
It anticipates.
It anticipates.
Hotel DNA
Spaces · Rituals · Menus · Local partners · Policies
Who is in the room
Room 214 · Couple · 3 nights · French · Anniversary on Thursday
Stay history & the moment
Last stay: asked for a late checkout · Now: Tuesday, 3:15 PM, a quiet afternoon
AI BrainTrained on luxury
hospitality codes
hospitality codes
Proactive · on arrivalWelcome back. Your room is ready and your late checkout is already noted for Thursday.
Proactive · quiet afternoonThe rooftop is calm right now. A table at sunset for your anniversary tomorrow? I can hold the corner one.
Proactive · last dayWas everything as it should be? One word is enough, I'll pass it on.
The same engine that already runs for software companies, re-prompted for hospitality standards. Not rebuilt.
Behind the scenes
Integrated or not,
it works from day one.
it works from day one.
Guest request"Table for two at 8:30, and two extra towels."
AI BrainRouting switch,
per service
per service
Restaurant · connected Direct-book Booked straight into the hotel's system. Confirmed in the chat.
Housekeeping · not connected Flag to inbox Becomes a ticket for reception, tagged Room 214. Done by a person.
PMS · Opera, Mews, ApaleoSpa bookingRestaurant & POSHousekeepingWhatsApp Business API
Goji sits on top of the hotel's systems. It never replaces them. And the guest never sees the difference.
Reception
One inbox. Everything that needs a human.
By room, by urgency. Approve, reply as the hotel, or take over the thread.
Open requests7
Riad SuiteMr. Chen
Could we move dinner to 8:30 tonight?
Urgent1 min
Room 214Amrani family
Two extra towels and a late checkout
Flagged2 min
Room 118Ms. Rossi
Airport transfer for two, Friday 6am
New6 min
Room 305Mr. Haddad
Anniversary, anything you'd suggest?
In progress21 min
Room 214 · Amrani family · couple + 2 children · checkout Thursday
⚑ Needs you⚑
Goji flagged this to receptionHousekeeping isn't connected for this property, so the request landed here for you to complete. Late checkout is possible: room is free Thursday.
Hi, can we get two extra towels and a late checkout tomorrow?
Of course. Two towels are on their way to Room 214 and I've asked the front desk about a late checkout. I'll confirm the time shortly. 🌿
Reply as the hotel…
Approve late checkout
Take over
Onboarding
Going live takes a day, not a project.
The hotel drops in what it already has. Goji reads it, tags it, and builds the cards. Nothing to key in by hand.
1 · UPLOAD
Drop what you already have:
photos, PDF menus, room list,
policies, partner list.
photos, PDF menus, room list,
policies, partner list.
IMG_2041.jpg
IMG_2078.jpg
IMG_2113.jpg
IMG_2150.jpg
PDF
menu-dinner-2026.pdf
XLS
rooms-and-rates.xlsx
DOC
house-policies.docx
TXT
partners-medina.txt
IMG_2199.jpg
2 · GOJI READS & TAGS
AI Brainreading…
Each photo, menu and policy is tagged by room, category and occasion. The hotel reviews, Goji remembers.
3 · CARDS READY
Hotel photo
Suite
Suite Jardin
Hotel photo
Dining
Terrace dinner
Hotel photo
Breakfast
Breakfast by the pool
Composed for you
Policy
Late checkout
Hotel DNA92% complete
SpacesRitualsMenusLocal partnersPolicies · 1 missing
The back office
And the hotel sees all of it.
What guests ask, what they book, what they felt. Collected in conversation, not through a form.
Requests handled by Goji
1,204
61% without a single staff touch
Upsell via Goji
128,400 MAD
▲ 15% dining & experiences
Top request
Terrace dinner
32% of all asks this month
Guest sentiment
4.8 / 5
from end-of-stay conversations
Example figures · 30 days · one property
Staff stay for the human moments. Goji takes the rest.
Hospitality, redefined.
getgoji.ai
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